Local Travel Agent Continuing to Find Creative Ways to Serve Clients In the Era of COVID-19
The travel industry has been one of the hardest hit during the pandemic, but that isn’t stopping agents like Lori Hepp, who are now a critical source of advocacy and up-to-the-minute travel information for anxious travelers in a continually-changing global crisis.
Wisconsin Rapids Wisconsin –
Overnight, it seemed, the bottom fell out of the travel industry. Planes were grounded. Resorts and borders closed. Bookings vanished. Suddenly, all the plans people had made had to be cancelled.
For many travel agents, this time has been understandably stressful. But even in the midst of a worldwide health and economic crisis, agents like Lori Hepp are finding that their expertise is needed now more than ever.
For starters, Hepp says, agents are still booking travel. This occasionally comes as a surprise to clients, who assume all booking is halted. But in reality, says Hepp, now can be a great time to plan travel. “Some resorts are opening back up slowly and in limited ways, as it’s deemed safe to do that. There are many excellent deals to be had. And it’s possible to book well in advance, so people can begin planning their dream vacations for 2021 and even beyond, while taking advantage of great prices.”
In addition, agents like Hepp are finding that their roles as consultants and advocates have become even more important. They can help travelers understand their rights, navigate the “fine print” of legal documents and waivers, understand the risks of travel, and can be a knowledgeable go-between with airlines, hotels, and resorts. When bookings collapsed in early March, for example, those who had booked with agents had someone in their corner to negotiate refunds or re-booking. And as the situation is constantly changing, Hepp is also serving as a source of valuable and reliable information from health experts, industry leaders, and the hospitality industry.
“Yes, travel has changed,” Hepp says. “But I want my clients to know: I’m still here. I’m open for business, and I can provide the clarity, stability, and unique expertise they need in uncertain times.”
To learn more about Playa Bella Weddings and Travel’s range of services and to schedule, a consultation, visit https://kristinrich.com/
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Lori Hepp is an award-winning travel agent, owner of Playa Bella Weddings and Travel and Playa Bella Travel. She is a Destination Wedding expert and alumni of Destination Wedding University. Lori travels throughout the year to research and experience various resorts on behalf of her clients. She is known best for her stellar customer service and expertise. She specializes in destination weddings within Mexico and the Caribbean, as well as Small River Boat cruising in Europe and luxury European Tours.
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